This session looks at one way to present your rules so that they induce rather than hinder compliance. It will be of interest to anyone who is involved in the policy drafting process. Using specific IM examples, we will trace the connection between an organization’s values and principles and their policies.   

As we integrate new digital processes into our work-streams, we are forced to flesh out operational policies to deal with new challenges. Because these emerging problems and solutions are new to everyone, the rules you introduce are often viewed with suspicion. Even when they are required for bona fide technical, operational, or ethical reasons, people often resent them, suspecting that they are overkill based on fear and conservatism. That resentment shows up as complaints, resistance or outright non-compliance. This session will look at one way to present your rules so that they induce rather than hinder compliance. It will be of interest to anyone who is involved in the policy drafting process. Using specific IM examples, we will trace the relationship of values, through principles and policies, up to standards and procedures. The approach will particularly appeal to whose who like to be able to line things up in sequence.